Code of Conduct Trainings for Association Professionals

Establishing a Code of Conduct for your association events is an important step to ensuring that your events are inclusive and welcoming. The next key step is making sure your staff know what to do when they are the target of harassment,  witness harassment, or are approached by a meeting participant who has been harassed.

S*Marts Consulting offers trainings for association staff and volunteers.

Training for All Meeting Staff

This workshop is tailored to address common experiences of staff at meetings. It includes:

  • How to recognize and identify harassment, including subtle forms of harassment
  • When and where harassment is likely to occur.
  • Why harassers harass.
  • Getting past fly, freeze, or fight
  • How to stop harassment while avoiding escalation (including role-play practice)
  • How to intervene when you witness harassment
  • Choosing your battles: safety, stress, and other considerations
  • What to do when someone tells you they've been harassed
  • Role-play practice and small-group discussion of real-life scenarios      

Acting on Reports of Harassment Incidents

This workshop is essential for staff who will be taking incident reports, investigating incidents, or speaking with targets or harassers. If done as a stand-alone training this is a 2-hour workshop. If done as an add-on to the general staff training, this can be complete in 1 hour. 

  • What harassment is (legal and experiential definitions).
  • Why harassers harass.
  • In what situations harassment is likely to occur.
  • Discussion of the client’s code of conduct: what behavior is prohibited, what are the consequences
  • How to take care of targets who report incidents
  •  How to prepare an incident report
  •  How to investigate incidents
  • How to assess the severity of the incident and determine a proportional response

Training for Volunteer Conference Allies

Some associations have established volunteer programs for members who are willing to be identified (through a distinctive badge or button) as allies. Conference allies supplement staff by serving as a first point of contact, offeringonfidential support, resources, and advice to attendees who have experienced harassment,. Conference allies trainings may be done face-to-face, or by telephone conference call, and take 60-90 minutes. (NOTE: Conference allies should not be asked to investigate harassment incidents.) This training includes:

  • What harassment is (legal and experiential definitions).
  • Why harassers harass.
  • In what situations harassment is likely to occur.
  • Discussion of the client’s code of conduct: what behavior is prohibited, what are the consequences
  • How to take care of targets who report incidents