In any moment, we may be aware of three things. We may notice what is happening around us: what is said, what is done, what is occurring, what actions are taken by others and ourselves. We may notice what is happening in our bodies; what sensations we are feeling. And we may notice what is happening in our minds: our thoughts, assessments, judgements, opinions, decisions.
In any interaction among people, these three domains of awareness come into play. Too often, we mistake the workings of our minds with the truth, when the truth is simply what has happened. If you can photograph it or audio record it, it's true. Everything else is a product of the body-mind, and is an experience unique to the individual. Glitches in communication usually originate in our mistaking our experience for "the truth."